Manufacturing Defects & Damaged On Arrival
Unopened Mower Returns Within 30 Days
Open-Box Scooter Returns & Conditions
Additional Important Notes
If you purchased a HYgreen GOMOW from a local dealer, please get in touch with the dealer directly for return & refund instructions. If you purchased a HYgreen GOMOW from our website, please refer to the return & refund policies below
1. Manufacturing Defects & Damaged On Arrival (DOA):
- 100% money-back guarantee if any manufacturing defect makes the mower and parts beyond repairable or replacement on arrival and out of the box.
2. Unopened Mower Returns Within 30 Days:
- Full mower cost refund (minus both-way shipping) for the return of an unopened scooter within the 30-day return window.
3. Open-Box Mower Returns & Conditions:
- Partial mower cost refund for the return of an open-box scooter if a customer has a change of heart (buyer's remorse) in the 14-day cooling-off period. The 2-way shipping cost is non-refundable, and 30% restocking fees will be charged. We have to charge the restocking fees because we won't be able to sell the unit as new, and we would need to examine the scooter upon receiving it (full QC again).
- A return request would not be granted and regular RMA policies apply if (i) there is any notable user-induced damage beyond unusual wears-and-tears on the mower within the 14-day cooling-off (ii) the unit has been used excessively and collected an excessive amount of dirt/muds, or (iii) any customization/modification has been made on the mower.
4. Additional Important Notes:
- Store credits for the return of unopened parts and accessories within 30 days. Customers pay for the shipping of the return. Used parts (regardless for operational or for troubleshooting) are not returnable.
- For any return of products purchased on the HYgreen website, the customer would need to contact HYgreen first and fill out the service form to obtain the Return Material Authorization (RMA) before shipping back the items. Please refer to our policies in RMA claims under the maintenance & service tab.
- If the purchase was made from one of our authorized retail dealers, stricter return/refund policies of the dealer might apply and the dealer will assist with the request.
